Hair Yum™ pure, natural, luxury. Explore our collection of cleansing, conditioning, moisturizing, and finishing products for the yummiest hair ever.
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Shipping Information
Returns
Hair Yum™ has a strict “No Return” Policy; please review purchases carefully. For safety reasons, personal hair care products cannot be resold if they have been returned.
Shipping Materials
All of our shipping & packing materials are reusable and/or recyclable. We consciously reuse and recycle shipping and packaging materials to preserve our natural resources by extending the useful life of these materials and ultimately reduce the burden on our landfills. Hair Yum™ humbly encourages you to continue these ecologically sound practices.
International:
All packages, unless otherwise stipulated, once processed, go out United States Postal Service Priority International or Express Mail International. Tracking numbers are given, but the postal service does not typically allow tracking of this number until the package has been delivered. Please note that minor adjustments to the shipping rate may be required depending upon the country of shipment and the CURRENT USPS shipping rates.
Canadian Customers
Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g., excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf.
International Customs:
The purchaser is responsible to pay any applicable taxes or duties that may apply. We do not calculate or collect taxes or duties from you. It is the purchaser’s responsibility to check country and local regulations and policies of the receiving country and abide by those. It is the responsibility of the purchaser to be sure the Customs Department permits the shipment of our products to your country and what the duties or tariffs may be upon delivery. We will not provide a refund on the shipping of the package if it is refused by customs or by yourself, due to regulations and taxes or duties. If the package is seized by customs for any reason and the package is not returned to us, we can not issue a refund.
Incorrect Shipping Information:
If a package is returned to HairYum due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost. HairYum is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.
Lost or Stolen Packages:
HairYum is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, HairYum will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
DAMAGED PRODUCT AND INCORRECT ORDERS:
HairYum is not responsible If you receive damaged product or an order that you feel was processed or filled incorrectly, you must contact us by email: info@hairyum.com within 30 days of placing your order.
International Customers
For all Hair Yum™ international orders, the flat rate for shipping varies based on location. For any additional questions or concerns, please contact us at info@hairyum.com and we will do our best to meet your needs.